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Delivery Information

If you need any help with your delivery, please contact us. All our parcels are sent with tracking information, this will be sent to you automatically after your parcel has been dispatched. If you can't find this email, please check your junk/spam folder.

We are currently dispatching all orders as normal with no major delays. If you are looking for more information on how Cornavirus (COVID-19) may effect your order, please check our Updates page here.

UK Delivery

- Free for all orders. Most orders are sent via a tracked Royal Mail service. If you would like your order to be sent via courier or Next Day delivery, please contact us as this service is available for most items but there may be an extra charge.

Standard Worldwide Delivery

- £10 for most items (which is approximately €11 or $12.50 USD)

- £20 for orders containing larger/heavier items such as Eskadron saddle pads.

Delivery time for both the above options takes around 10 working days from dispatch depending on the destination country.

EXPRESS Worldwide delivery is available at checkout. Delivery time will depend on your order items and destination country but often around 3 working days. Orders placed with this option will be sent with courier via express option and dispatched as soon as possible.

 

As equestrians, we know that sometimes life gets a little crazy. If you have a special request like needing your order in a hurry, or wanting it delivered to a hotel, competition or anywhere really on a certain day, that is no problem! Just contact us and we will do our best to help.

All our deliveries are sent tracked and recorded with insurance. Once your parcel has been dispatched, you will be sent the tracking information. In the rare case your parcel goes missing, please note we must wait 30 working days from dispatch to offer a replacement or refund.

Please note whilst many items are held in stock for immediate delivery, a lot of our items are also ordered in from Germany. This means that for UK orders delivery can take up to 2 weeks, for the rest of the world please allow 3 - 4 weeks. If this is the case, it will say so in the item description.

If you would like your parcel to be sent express or with a certain courier, this can easily be done at an extra cost. Please contact us.