Not happy with your purchase? Not a problem! Let's sort it out…
We're so happy you choose to shop with us, and we will do whatever we can to make things right. If you need any help or advice at any time you can always reach out to us and we will let you know what to do.
We don't want to waste paper by sending every customer a returns form, so if you need to return an item simply include a note with your name, order number, and stating whether you would like a refund or exchange. Please note if you return an item to us without including your details and preference for a refund or exchange, then we will be unable to process the return.
Here are the facts about returns:
We can only accept back items which are new, never been used (except tried on obviously!) and have their original tags attached. Bits can only be accepted for return if they are unused with all original packaging in place. If the bit has been inside the horse's mouth, the return will be rejected.
You can cancel your order at any time before it has been dispatched.
You have 28 days to return any item to us for a full refund or exchange. 28 days applies from the date you received the item (when your package was delivered), not the date you ordered. We know delivery can sometimes take a little longer to reach our customers on the other side of the world and we want to give you all enough time to make sure you love your things.
Please note we do not offer free returns. If we messed up your order, we are very sorry this doesn't happen very often! But we will do everything to make it right. If you didn't get the size or colour that you ordered, we will of course reimburse you for the costs you incur returning the item to us, however this must be agreed with us prior to you shipping. We will then supply you with the correct item as soon as possible.
If you are returning an item please include a note with your name, order number and stating whether you would like a refund or exchange. Once you have your return packed and ready to go, please send it back to:
Returns - My Breeches G1a Stephenson,
Prestwick Business Park,
Newcastle upon Tyne,
If you are sending from outside the UK, please replace the first line of address with the following 'RETURN - no commercial value, My Breeches Ltd.'
Please also mark on any documentation that the parcel is a return and make sure the word RETURN is clearly visible on the package. It may also be beneficial to write 'Returning to sender' All the above helps the parcel to make it's way more quickly through UK customs, so your return is processed faster! If this information is not included your return will get held up and there may be a customs duty fee the balance of which will be deducted from your refund. If possible we will try to appeal this charge for you, however; please be advised that we cannot guarantee a successful claim. Unfortunately this is out of our control! But totally avoidable if you follow our steps.
Once we have received your return back in store, we will process it as soon as possible and refund or exchange as you requested. You will receive an email confirmation once this is complete. Typically when we process a refund for any reason, it can take up to around 5 business days to post to your account. You can usually see this credit on your bank statement within 10 business days of the refund being issued. If you're having trouble locating the credits portion on your statement to confirm if the credit is there, you might want to give your bank or credit card issuer a call. If you paid with Paypal and are expecting a refund, you will receive an email from them. You can also check your Paypal account for more info.